I am getting a file size error when trying to upload my documents. What should I do?

While we don't often see files larger than 5MB, we request that you zip your files to reduce their size.

To upload files that are larger than 5mb, follow these steps:

1. Locate the file or folder that you want to zip

2. On Windows, press and hold (or right-click) the file or folder, select  Send to, and then select Compressed (zipped) folder.

windows save zipped files

On Mac, press and hold (or right-click) the file or folder, select Compress

my tax document

3. A new zipped folder with the same name is created in the same location. To rename it, press and hold (or right-click) the folder, select Rename, and then type the new name.

4. Once zipped, please re-upload the files directly within the files section.

To access files, simply click here to take you right to your files.